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Shipping Policy (International Orders)
 
 

Before placing your Tek2000.com order we suggest you take the time to familiarize yourself with our shipping policies.


International Destinations

We ship antennas and accessories to every country in the world, including the excluded USA/Canada regions:



  • Alaska, Hawaii, Puerto Rico, US Territories, Nunavut, Yukon
  • Hawaii
  • Puerto Rico
  • US Territories
  • Nunavut
  • Yukon


  • Ocean Freight



    All antennas are shipped by economical ocean freight. Your antenna order will be strapped to pallets or stored in wooden crates and fork lifted into a shared container. A sea carrier will be contracted to deliver the container to your local sea port and/or by rail to your city (whichever is closer to the destination). Once the container arrives, your cargo will be unloaded and stored at a local warehouse. We will provide you with all the necessary documents (e.g. bill of lading, commercial invoice, packing list, etc.) to clear your order with customs. You will then be contacted by the warehouse to arrange truck delivery to your address. They will deliver to your loading dock, or if you don't have one, unload the cargo in front of your address. If you order many antennas and fill an entire container (20-ft, 40-ft or 60-ft), they will deliver the entire container to you for unloading.

    The cost of shipping by ocean freight depends on: destination, weight and volume. In general, the more antennas you purchase, the cheaper the rate per antenna. If you fill an entire container, the cost is usually between $2000 - $3500 to anywhere in the world. To give you an idea of how much it costs to ship a single 12-ft antenna in a shared container to different parts of the world, please see the table below (2019 prices).



    Destination
    (Ocean Freight)
    Cost
    (USD)
    Delivery Time
    (Days)
    Central America + Caribbean $300 - $500 15-20
    South America $500 - $750 20-25
    Western Europe $750 - $1000 25-30
    Eastern Europe $900 - $1200 30-35
    Western Africa $800 - $1100 20-25
    Middle East $950 - $1300 35-40
    Asia Pacific $1200 - $1600 40-50


    International Air Shipping



    We can ship antenna accessories (e.g. LNBFs, controllers, actuators, etc.) to most parts of the world by air courier. The cheapest method is by international postal service which takes between 5 - 20 business days to most destinations. If you require faster delivery, we can arrange for 2nd or 3rd day air delivery by UPS, DHL or other carrier. Please contact us for a quote.

    Large antennas are usually NOT shipped by air unless it is an emergency. The cost to ship a 12-ft antenna by 2nd or 3rd day air ranges from $2000 - $4000 USD, depending on the destination. If you are a TV station or content provider and experience a catastrophic antenna failure and need a replacement ASAP, please contact us for a quote.

    All air shipments come with a tracking number.



    Customs Duties and Taxes

    International orders shipped outside of Canada and the USA are usually subject to taxes and tariffs. It is the responsibility of the customer to pay these taxes. We will provide you with all the necessary documents such as original bill of lading, commercial invoice and packing list to expedite the process.

    Under no circumstance will Tek2000.com be held responsible for any international taxes or tariffs. If your order is returned to us because of unpaid taxes, the order will be cancelled and a 20% restocking fee will be applied to your account and shipping fees will NOT be refunded.

    Tek2000.com ships all products from warehouses in Toronto, Canada and Buffalo, USA.



    Handling Time

    Handling time for international orders is similar to domestic orders, except it takes extra time (up to 5 business days) to contract an ocean freight carrier to pickup your order. In addition to this, consumer antenna orders require 1-2 business days and commercial antenna orders require at least 3 business days of handling time before shipping. Small items shipped by international air are usually shipped within 2 business days.



    Incorrect Address

    If you provide an incorrect shipping address and your shipment is delayed, you will be subject to any clerical charges needed to correct the shipment. Shipments returned to us for any reason will be cancelled and a 20% restocking fee will be applied to your account. Shipping charges are NOT refundable.



    Order Cancellation

    If you need to cancel your order or change the shipping address, you must do so before the end of the business day (5pm EST). To cancel your order, please email us at sales@tek2000.com with subject line "Order Cancellation - Order #" where Order # is your Tek2000 order number.









     
     
     
     
     
     
     
     
     
     






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